Refund and Returns Policy - Shroom Health Amsterdam

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we can’t offer you a full refund or exchange.

To be eligible for a return:

• Your item must be unused, unopened, and in the same condition that you received it.

• It must also be in the original packaging.

• A receipt or proof of purchase is required to complete the return.

Refunds

Once your return is received and inspected, we will send you an email confirming the receipt of the item. We will also inform you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

Late or Missing Refunds

If you haven’t received your refund:

1. Recheck your bank account.

2. Contact your credit card company—it may take some time before the refund is officially posted.

3. Contact your bank—processing times can vary.

If you’ve done all of this and still have not received your refund, please contact us at:

📧 info@shroomhealthamsterdam.com

Sale Items

Only regular-priced items may be refunded. Sale or discounted items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at:

📧 info@shroomhealthamsterdam.com

Shipping Returns

• You are responsible for paying your own shipping costs for returning your item.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For higher-value items, we recommend:

• Using a trackable shipping service

• Purchasing shipping insurance

We cannot guarantee that we will receive your returned item without tracking.

Need Help?

For any questions related to refunds and returns, feel free to contact us at:

📧 info@shroomhealthamsterdam.com